Course Overview
Course Description
In this First Look, you are introduced to fundamental features of Service Desk and some of the product’s basic administrative tasks.
The following topics are covered in this First Look:
- Introduction to Service Desk
- Getting Started with Service Desk
- Service Desk Roles
- Configure a Directory Source
- Configure an Email Source
- Configure ZENworks Integration
- The Configuration Management Database
- Configure Incident Management
- Incident Creation and Resolution
- Quick Calls