First Look: Service Desk

In this First Look, you are introduced to fundamental features of Service Desk and some of the product’s basic administrative tasks.

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  • Course Overview

  • Section 1: Introduction to Novell Service Desk

  • Section 2: Getting Started with Service Desk

  • Section 3: Service Desk Roles

  • Section 4: Configure a Directory Source

  • Section 5: Configure an Email Source

  • Section 6: Configure ZENworks Integration

  • Section 7: The Configuration Management Database

  • Section 8: Configure Incident Management

  • Section 9: Incident Creation and Resolution

  • Section 10: Quick Calls

  • Course Overview

    Course Description

    In this First Look, you are introduced to fundamental features of Service Desk and some of the product’s basic administrative tasks.

    The following topics are covered in this First Look:

    • Introduction to Service Desk
    • Getting Started with Service Desk
    • Service Desk Roles
    • Configure a Directory Source
    • Configure an Email Source
    • Configure ZENworks Integration
    • The Configuration Management Database
    • Configure Incident Management
    • Incident Creation and Resolution
    • Quick Calls

    Preview

    Introduction to Service Desk