ZENworks Service Desk Tutorial Videos (free)

Watch free support tutorials for Micro Focus ZENworks Service Desk. ZENworks® Service Desk (formerly Novell® Service Desk) is certified for 10 ITIL processes by Pink Verify. To learn more about ZENworks Service Desk, please visit https://www.microfocus.com/products/service-desk/.

YOU MUST LOGIN TO VIEW THIS COURSE
  • Introduction, Getting Started & Overview of ZSD

    • Introduction

    • Getting Started

    • Overview

  • Section 1: Installs, Upgrades and Migrations

    • Installs, Upgrades & Migrations

    • ZSD v7.03 > v7.5 Part 1:Upgrade Details

    • ZSD v7.03 > v7.5 Part 2:Upgrade Demo

    • ZSD v7.5 > v8.0 Appl Migration (SBS)

    • ZSD v7.5 > v8.0 Appl Migration (In-Place)

    • ZSD v7.4 > v7.5 Appl Migration

    • ZSD v7.4 > v8.0 Appl Migration

    • ZSD v8.0 Appliance Install

    • ZSD v8.x Migration Details (1 of 2)

    • ZSD v8.x Migration Demos (2 of 2)

    • ZSD v8.1.1 What's New and Install

    • ZSD v7.5 > v8.1.2 In-Place Upgrade

  • Section 2: Appliance Administration Console

    • Appliance Administration Console

    • Appliance Administration Console Tour

  • Section 3: How To

    • ZENworks Service Desk How To's

    • Requesting for a New Laptop

    • Remote Controlling a Device

    • Handling Outages

    • Provisioning Access Using Quick Calls

    • Processing Change Requests

    • Change Release and Deployment

    • Self Service Enrolling Device

  • Introduction

    Watch free videos on how to migrate to the latest Micro Focus ZENworks Service Desk version.

    To learn more about ZENworks Service Desk, please visit https://www.microfocus.com/products/service-desk/.

    ZENworks® Service Desk (formerly Novell® Service Desk) is certified for 10 ITIL processes by Pink Verify.

    These videos are from our Micro Focus Support & Training channel on YouTube. For more videos on this and other Micro Focus products, please visit: https://www.youtube.com/channel/UCZHLAuzLykBK09uEJesc2og.